Diagnostics

The Diagnostics section of the Tools tab displays key system information about your WordPress environment and plugin configuration. This information is useful for verifying compatibility and for providing details when submitting a support request.

How to Access

Go to WooCommerce > Mautic Integration > Tools. The Diagnostics panel is displayed in the middle of the page.

Information Displayed

The diagnostics panel shows the following details:

• Plugin Version – The currently installed version of Mautic Integration for WooCommerce.
• Database Version – The version of the plugin’s database schema. This is updated automatically when the plugin creates or modifies its custom tables. If it shows “not installed,” the plugin’s activation routine may not have completed successfully.
• PHP Version – The PHP version running on your server. The plugin requires PHP 7.4 or higher.
• WordPress Version – The version of WordPress installed on your site.
• WooCommerce Version – The version of WooCommerce installed. If WooCommerce is not active, this will display “Not active.”
• OpenSSL – Whether the OpenSSL PHP extension is loaded. This extension is required for encrypting credentials (API passwords and OAuth tokens). If OpenSSL is disabled, you will see a warning indicating it is required for credential encryption.
• Auth Method – The authentication method currently configured, either basic for Basic Authentication or oauth2 for OAuth2.
• Mautic URL – The Mautic instance URL configured in the Connection tab. If no URL has been set, it will show “Not configured.”

Enabled Modules

Below the system information, the Tools tab shows the status of each module:

• Authentication – Always enabled. This is the core module that handles the connection to Mautic.
• Contact Sync – Enabled or disabled based on your settings.
• Order Sync – Enabled or disabled based on your settings.
• Abandoned Cart – Enabled or disabled based on your settings.

Each module shows a green “Enabled” label or a red “Disabled” label, giving you a quick overview of which features are currently active.

Using Diagnostics for Support

When contacting support, include the information shown in the Diagnostics panel. This allows the support team to quickly identify compatibility issues, such as an outdated PHP version or a missing OpenSSL extension, without needing to ask follow-up questions about your environment.