The Order Sync module is enabled by default when you activate the plugin. This page explains how to toggle it on or off and what happens with the default settings.
Module Toggle
To enable or disable Order Sync:
- Go to WooCommerce > Mautic Integration in your WordPress admin.
- Click the Order Sync tab.
- Check or uncheck Enable Order Sync Module at the top of the page.
- Click Save Changes.
When disabled, no order data is sent to Mautic regardless of the other settings on this tab. The settings are preserved so you can re-enable the module later without reconfiguring everything.
Default Behavior
With default settings, Order Sync works as follows:
- The module is enabled
- Data syncs only when an order reaches completed or refunded status
- Product name tags are added to contacts
- Category tags are not added
- Product IDs are not included in tag names
- Contact notes are not added
- Email triggers are disabled
- No SKU filter is applied (all products sync)
- Auto-creation of Mautic custom fields is disabled
This means out of the box, every completed or refunded order will send the order JSON data and product name tags to the matching Mautic contact. No additional configuration is required for this basic sync to work, as long as your Mautic connection is set up and the mautic_woo_order_data custom field exists in Mautic.
Requirements
Order Sync requires a working Mautic connection. The Auth module must be enabled and your credentials must be configured before any order data can be sent. If the Auth module is not active, Order Sync will not initialize even if it is enabled.