Order Notes

The Order Notes feature adds a summary of each synced order as a note on the Mautic contact record. This gives you a chronological history of a customer’s purchases directly inside Mautic, without needing to look up orders in WooCommerce.

Enabling Order Notes

Order notes are disabled by default. To enable them:

1. Go to WooCommerce > Mautic Integration and click the Order Sync tab.
2. Under Contact Data Options, check Add order detail notes to Mautic contacts.
3. Click Save Changes.

What Gets Added

Each note is created with a title and a body. The title follows this format:

Order #1042 - completed

The note body includes the following details:

• Product – The product ID and name
• Type / SKU / Price – The product type, SKU, and unit price
• Order number and status – The WooCommerce order number and current status
• Payment details – The payment method, currency, and order total

Here is an example of what a full note body looks like:

Product: ID: 47 - Classic Cotton T-Shirt
Type: simple / SKU: TEE-BLU-M / Price: 29.99
Order #1042 / Status: completed
Payment: Credit Card (Stripe) / Currency: USD / Total: 89.97

How Notes Work

Notes are created through the Mautic Notes API. Each synced order creates one note on the contact, using the first product in the order for the product details. Unlike the order data field (which stores only the most recent order), notes accumulate over time and provide a running record of all synced orders.

Notes are added as “general” type notes in Mautic. You can view them in the contact’s timeline within the Mautic interface.

When to Use Notes

Order notes are useful when you want a quick, human-readable summary of purchase history visible directly on the contact record. This is helpful for support teams or sales staff who work within Mautic and need to see what a customer has bought without switching to WooCommerce.

Keep in mind that each note creates an additional API call to Mautic on top of the main contact sync. If you process a high volume of orders and do not need the notes for your workflow, leaving this setting disabled reduces the number of API requests per order.