Klaviyo Contact Form 7 Documentation

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How do I Activate the Klaviyo Contact Form 7 plugin?

Please ensure you have the pro version of the plugin installed. You should have received a link in an email to download it. You may also download it from your account which would have been generated at the time of purchase. Once you install the pro version you can uninstall the free version.
  1. Once you have the plugin installed, you should see the Klaviyo menu option like this: [Click to View]
  2. Enter the Klaviyo menu option and it should look like this: [Click to View]
  3. Enter your email address and the license key here. The email address must be the one used during purchase.
  4. You can find the license key in your purchase confirmation email or inside your account: [View Screenshot]
You can log into your Sitepact account here: https://sitepact.com/my-account/. Feel free to reset your password if you have forgotten it.

Submissions not going to Klaviyo

There are 5 main reasons for this.

  1. Single Opt-In in not enabled on the Klaviyo list
    • If single opt-in is not enabled on a Klaviyo list then subscribers will need to click the confirmation link that Klaviyo sends to their email address before they are added to the list.
  2. GDPR option is enabled
    • If the GDPR option is enabled in the plugin and the user does not consent to the form, their details will not be sent to Klaviyo.
  3. Phone number subscription
    • If you are subscribing phone numbers, please ensure numbers are sent in E.164 format. Eg. +1234567890. More details here
  4. Incorrect API Key
  5. Email Server not working
    • In many cases, WordPress may be unable to send emails and this could affect the submission process to Klaviyo. Please ensure that WordPress can in fact send emails by testing the contact form without our plugin.

Klaviyo SMS subscription

Klaviyo allows SMS subscribing which gives you the ability to reach your customers directly on mobile. You can utilize our plugin to add customers to your SMS list by simply enabling the option in the pro plugin and mapping the fields.

  1. You want to ensure the plugin is activated
  2. Enable the SMS subscription option [screenshot]
  3. Select the phone field from your form [screenshot]
  4. Select the SMS list in Klaviyo [screenshot]
    • Note: The list must be created in Klaviyo.